Support Engineer

A Support Engineer provides technical assistance to customers, resolving hardware and software issues, and ensuring optimal system performance.
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Support Engineer

National (USA)
Base Salary
$79,686 / year
Additional Benefits
Bachelor's Degree

The average salary for Support Engineer is $79,686 / year according to

There are no updated reports for Support Engineer salaries. You can check potential lateral job opportunities in this information stack to find related salary information.

Support Engineer role may have an alternate title depending on the company. To find more information, you can check

Career Information

As a Support Engineer, you will be responsible for providing technical support and assistance to customers using various products or services. You will need strong problem-solving and troubleshooting skills, as well as excellent communication and customer service skills. Your ability to understand and address customer issues effectively will be crucial in ensuring customer satisfaction and resolving technical problems.

The average salary for Support Engineer is $79,686 / year according to
AI Disclaimer
The following text about the Job role of Support Engineer has been generated by an AI model developed by Cohere. While efforts have been made to ensure the accuracy and coherence of the content, there is a possibility that the model may produce hallucinated or incorrect information. Therefore, we strongly recommend independently verifying any information provided in this text before making any decisions or taking any actions based on it.

The role of a Support Engineer is to provide technical support and assistance to customers who are experiencing issues with a product or service. They are responsible for troubleshooting problems, resolving customer inquiries, and ensuring customer satisfaction.

One of the most important skills for a Support Engineer is strong problem-solving abilities. They need to be able to quickly identify the root cause of an issue and provide a solution or workaround. This requires a deep understanding of the product or service, as well as the ability to analyze logs, perform debugging, and use diagnostic tools.

Another crucial skill for a Support Engineer is excellent communication and customer service skills. They need to be able to effectively communicate with customers, understand their needs, and provide clear and concise solutions. This includes documenting issues and resolutions, as well as providing guidance and best practices to customers.

In addition to technical skills, a Support Engineer should have a strong understanding of the product or service they are supporting. They need to be familiar with its features, functionality, and configuration options. This allows them to effectively troubleshoot issues and provide accurate and relevant solutions to customers.

Furthermore, a Support Engineer should have the ability to work well under pressure and handle multiple tasks simultaneously. They often need to prioritize and manage their workload to ensure timely resolution of customer issues. This requires strong organizational and time management skills.

Additionally, a Support Engineer should have a continuous learning mindset and stay up to date with the latest technologies and industry trends. They should be proactive in expanding their knowledge and skillset to better assist customers and provide value-added support.

Overall, a Support Engineer plays a critical role in providing technical support and assistance to customers. They need to possess strong skills in problem-solving, communication, customer service, product knowledge, and time management. By leveraging these skills, they can ensure that customers receive prompt and effective support, leading to customer satisfaction and loyalty.

Potential Lateral Jobs
Explore the wide range of potential lateral job opportunities and career paths that are available in this role.

High-ROI Programs

Most roles require at least a bachelor's degree. To remain competitive, job seekers should consider specialization or skill-specific programs such as specialization, bootcamps or certifications.
Certification Programs
Consider pursuing specialized certifications or vendor-specific programs to enhance your qualifications and stand out in the job market.

AWS Certified SysOps Administrator – Associate


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Google Associate Cloud Engineer

The Google Associate Cloud Engineer is a high-return-on-investment program designed for professionals who are responsible for deploying applications, monitoring operations, and managing enterprise solutions using Google Cloud technologies.

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CKAD: Certified Kubernetes Application Developer


The Certified Kubernetes Application Developer (CKAD) program validates a developer's skills in designing and developing applications in Kubernetes.

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CKS: Certified Kubernetes Security Specialist


CKS is a high-ROI certification program recognized and respected by employers, offering increased job opportunities, career growth, and credibility in the field of Kubernetes security.

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KCNA: Kubernetes and Cloud Native Associate


The Kubernetes and Cloud Native Associate (KCNA) is a pre-professional certification program that demonstrates a user's foundational knowledge and skills in Kubernetes and the broader cloud native ecosystem.

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KCSA: Kubernetes and Cloud Native Security Associate


The KCSA program, designed by CNCF, aims to validate a candidate's understanding of foundational security technologies in the cloud-native ecosystem.

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Specialization Programs improving
If you want to improve your skills and knowledge in a particular field, you should think about enrolling in a Nanodegree or specialization program. This can greatly improve your chances of finding a job and make you more competitive in the job market.

Anuket Fundamentals (LFS264)


Site Reliability Engineer


IBM IT Support Professional Certificate


Resource Stacks

We are soon crowdsourcing these resource stacks to collate the best resources, such as publications, community groups, job boards, etc., that are practically suitable for every contextual stack.
Discover the wide array of publications that professionals in this role actively engage with, expanding their knowledge and staying informed about the latest industry trends and developments.
Communities updating
Discover the thriving communities where professionals in this role come together to exchange knowledge, foster collaboration, and stay at the forefront of industry trends.
Research updating
We are currently in the process of updating contextual resources and we will be adding the new ones to the list shortly.
AI Disclosure: We are testing AI technologies to ensure the accuracy and coherence of recommendations. However, it is important to note that there is a possibility that the model may create hallucinated or incorrect inferences. Therefore, we highly recommend independently verifying any information provided in these stacks before making any decisions or taking any actions based on it.

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