Customer Relations Manager

A Customer Relations Manager builds and maintains strong relationships with customers, ensuring their satisfaction, addressing concerns, and identifying opportunities for upselling and cross-selling.
Salary Insights
High-ROI Certifications
Potential Lateral Jobs
Publications/ Groups

Customer Relations Manager

National (USA)
Base Salary
$56,655 / year
Additional Benefits
Master's Degree

The average salary for Customer Relations Manager is $56,655 / year according to

There are no updated reports for Customer Relations Manager salaries. You can check potential lateral job opportunities in this information stack to find related salary information.

Customer Relations Manager role may have an alternate title depending on the company. To find more information, you can check

Career Information

As a Customer Relations Manager, you will be responsible for building and maintaining relationships with customers to ensure their satisfaction and loyalty. You will need strong communication and problem-solving skills, as well as experience with customer service and relationship management. Strong empathy and patience are essential, as you will be responsible for addressing customer concerns and resolving issues.

The average salary for Customer Relations Manager is $56,655 / year according to
AI Disclaimer
The following text about the Job role of Customer Relations Manager has been generated by an AI model developed by OpenAI. While efforts have been made to ensure the accuracy and coherence of the content, there is a possibility that the model may produce hallucinated or incorrect information. Therefore, we strongly recommend independently verifying any information provided in this text before making any decisions or taking any actions based on it.

A Customer Relations Manager is responsible for maintaining and enhancing the relationship between a company and its customers. They play a crucial role in ensuring customer satisfaction and loyalty, as well as driving business growth. This job requires a combination of excellent communication skills, problem-solving abilities, and a deep understanding of customer needs and expectations.

One of the most important skills for a Customer Relations Manager is effective communication. They must be able to listen to customers' concerns and address them in a timely and satisfactory manner. This involves not only verbal communication but also written communication, as they may need to respond to customer inquiries or complaints via email or other written channels. Additionally, they must be able to communicate effectively with other departments within the company to ensure that customer issues are resolved promptly.

Another key skill for a Customer Relations Manager is problem-solving. They must be able to identify the root cause of customer issues and find appropriate solutions. This may involve collaborating with other team members or departments to resolve complex problems. They must also be able to think critically and make decisions quickly to ensure customer satisfaction.

In addition to communication and problem-solving skills, a Customer Relations Manager must have a deep understanding of customer needs and expectations. They must be able to anticipate customer needs and proactively address them. This may involve conducting customer surveys or gathering feedback to identify areas for improvement. They must also stay up-to-date with industry trends and best practices to ensure that the company is meeting customer expectations.

Some of the tasks that a Customer Relations Manager may be responsible for include:

  • Handling customer inquiries and complaints
  • Resolving customer issues in a timely and satisfactory manner
  • Building and maintaining strong relationships with key customers
  • Conducting customer satisfaction surveys and gathering feedback
  • Collaborating with other departments to address customer concerns
  • Developing and implementing customer service policies and procedures
  • Training and mentoring customer service representatives
  • Monitoring customer satisfaction metrics and identifying areas for improvement.

Overall, a Customer Relations Manager plays a critical role in ensuring customer satisfaction and loyalty. They must possess excellent communication and problem-solving skills, as well as a deep understanding of customer needs and expectations. By effectively managing customer relationships, they contribute to the success and growth of the company.

Potential Lateral Jobs
Explore the wide range of potential lateral job opportunities and career paths that are available in this role.

High-ROI Programs

Most roles require at least a bachelor's degree. To remain competitive, job seekers should consider specialization or skill-specific programs such as specialization, bootcamps or certifications.
Certification Programs
Consider pursuing specialized certifications or vendor-specific programs to enhance your qualifications and stand out in the job market.
No items found.
Specialty Courses improving
If you want to improve your skills and knowledge in a particular field, you should think about enrolling in a Nanodegree or specialization program. This can greatly improve your chances of finding a job and make you more competitive in the job market.

Professional Communication: Business Writing and Storytelling

Executive Program

Growth Product Manager




Strategic Communications

Executive Program

Business Strategy from Wharton: Competitive Advantage


Social Media Strategy: Creating Engagement, Insight, and Action

Executive Program

IBM & Darden Digital Strategy Specialization


Resource Stacks

We are soon crowdsourcing these resource stacks to collate the best resources, such as publications, community groups, job boards, etc., that are practically suitable for every contextual stack.
Discover the wide array of publications that professionals in this role actively engage with, expanding their knowledge and staying informed about the latest industry trends and developments.
Communities updating
Discover the thriving communities where professionals in this role come together to exchange knowledge, foster collaboration, and stay at the forefront of industry trends.
Research updating
We are currently in the process of updating contextual resources and we will be adding the new ones to the list shortly.
AI Disclosure: We are testing AI technologies to ensure the accuracy and coherence of recommendations. However, it is important to note that there is a possibility that the model may create hallucinated or incorrect inferences. Therefore, we highly recommend independently verifying any information provided in these stacks before making any decisions or taking any actions based on it.

The content displayed on this website is for informational and promotional purposes only. We have made every effort to use these materials in accordance with media kits and legal guidelines. We may receive a commission for any purchases made through our website.

Please note that we are not affiliated with, endorsed by, or sponsored by any of the companies whose logos and other materials appear on our website, unless expressly specified otherwise. All trademarks, logos, and other intellectual property belong to their respective owners.

If you are a copyright owner or an agent thereof and believe that any content on our website infringes upon your copyrights, you may submit a DMCA takedown request to have the content removed. Please provide us with the necessary information to process your request, and we will take appropriate action in accordance with applicable laws.

By using our website, you acknowledge and agree to this disclaimer and assume full responsibility for your use of the information provided.

Fortnight Reads
We care about your data in our privacy policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
© 2023 All rights reserved.